This course is designed to help students understand the principles, concepts, and techniques that are applied to the design, planning, control, and improvement of manufacturing and service operations systems.

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Course Outlines

Operation Management is the management of processes or systems that transform inputs into finished goods and/or provide services. Over the past decades, many firms have learned the painful lessons that neglect of the operations function can be extremely hazardous to the health of the organization. It has been demonstrated that operations management becomes a primary function of a firm, and plays an important role in effectively improving the firm's performance and competitiveness. This course provides an overview of operations management in both the manufacturing and service industries

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The Learning Outcomes

On successful completion of this unit a learner will be able to:

1 Understand the basic role of the operations function in business organizations and its interdependence with other key functions

2 Understand how operations strategy is used to support the business strategy and to obtain a sustainable competitive advantage

3 Understand the key decisions and trade-offs involved in effectively managing manufacturing and service operations

4 Apply basic technical and analytical skills to identify, formulate, and solve operations management problems